However, sometimes you may have trouble logging in due to the following reasons:
When creating your new password, it must be at least 8 characters long and contain a mix of both uppercase, lowercase and numerical characters and contain at least one symbol.
lower case alphabetic (A-Z) upper case alphabetic (A-Z) numeric (0-9) special (!@#,etc.)
Check your Spam folder Emails from Cortex will be sent from noreply@vizionnetwork.co.uk, please ensure these email addresses are trusted and listed as a safe recipient to ensure they're not regarded as Spam.